TC Chromebook FAQ

Judi Vellucci Updated by Judi Vellucci

How do I access One2One Manager?

Go to https://apps.learn21.org/BostonMA/one2one/ and login using SSO. It is connected to your Google account.

Who has access to One2One Manager at the school level?

Only Principals and Tech Coordinators.

What do I use One2One for?

Use One2One to track Chromebook inventory, assign Chromebooks, track who needs a device, and report damaged/lost/stolen devices.

What do the different Device Status and Repair Status statuses mean in One2One Manager?

Click here for One2One Status Definitions.

What do I do if a Chromebook needs to be sent out for repair?

Please see “What are some common Chromebook issues and quick fixes?” in the Troubleshooting section before going through the following steps.

  1. Click here for step by step instructions. 
  2. Our service repair vendor, HiQ, will pick up the Chromebook 1-2 days from the time the incident was reported. 
  3. HiQ will then assess the damage and determine if it is cost effective to repair the device. Repaired devices will be returned to the school 3-5 days from the date of pick up. 
  4. If it is not cost effective to repair the device, assign a replacement device from the school’s pool of available Chromebooks.
  5. Click here for recommended guidelines for safe handling of devices.

What is the process for reporting and replacing a lost or stolen Chromebook?

  1. Click here for instructions.
  2. A Police report is required for a stolen Chromebook.
  3. Assign a replacement device from the school’s pool of available Chromebooks.

What do I do when a student forgets their Chromebook for the day?

  1. Click here for step by step instructions. 
  2. The “loaner device” should come from the school’s pool of available Chromebooks.
  3. At the end of the day, when the Chromebook is returned, Unassign the Chromebook.
  4. Click here for recommended guidelines for safe handling of devices.

Why might a student have more than one Chromebook assigned to her/him? 

The most common reasons:

  • The student may have signed in on more than one Chromebook (like a sibling’s). 
  • Students may have had one Chromebook assigned to them, then unassigned due to it being damaged and another assigned. Last login date will tell you when the device has been used.
  • If they have multiple, it most likely means they have another device at home.
  • Unassign or disable if they have not logged in to one of their assigned devices.

What are some common Chromebook issues and quick fixes? 

  • If a Chromebook has a blue power light, but has no display on the screen: Press and hold the power button until the blue light turns off.  This will fix the screen or power issue.
  • If a Chromebook does not turn on it’s possible the battery is completely depleted. Leave the Chromebook plugged in for 8 hours (or overnight). This will allow the battery to completely charge. After charging, if the Chromebook does not turn on, enter a create an incident in One2One manager. 
  • If a Chromebook displays a Chrome OS is missing or damaged, reset the device. Click here for instructions.

How should we safely store and secure Chromebooks in my school?

  • Assure that your Chromebooks are stored in a cool/dry room behind a locked door for safety.
  • Stacking Chromebooks can lead to a discharge of the battery. Avoid stacking Chromebooks on top of each other as the magnetic sensor can cause issues on the unit above or below it. 
  • Click here for recommended guidelines for safe handling of devices.

How did we do?

Handling Chromebooks during Covid19

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