Communication

How to Help Students Who Are Unable to Join Zoom Meetings with User Authentication

"Connecting" wheel of death issue/refreshing login screen:. Everything has to go through "SSO," which is an authentication method tied to the student's BPS Gmail. The easiest way to do this is to hav…

K.C. Kourtz
Updated 2 days ago by K.C. Kourtz

How to Setup your BPS Email (on a mobile device)

Android (Samsung). To use the Google Apps mail, contacts, and calendar apps on your Android, you need to sign in to your Google account. You only have to do this once: Go to the Settings App. Scroll…

Roma Browne
Updated 1 week ago by Roma Browne

How to Set Up Zoom Meetings as a Sub

New to Zoom? Please review this HelpDoc about How Do I Get Started with Zoom.. 1. If you are a Long-Term Substitute: Please set up a Zoom account via Clever using your BPS Google login. If you have a…

K.C. Kourtz
Updated 2 weeks ago by K.C. Kourtz

Zoom vs. Google Meet: When Should I Use Each Tool?

It can be challenging to determine when Zoom or Google Meet is the best tool for your needs. The chart below should help you decide which tool makes sense for your meetings. If you would like a consu…

K.C. Kourtz
Updated 3 weeks ago by K.C. Kourtz

Recommended Zoom Settings for Security

Click here to report a Zoom incident This article will take you through various Zoom settings that can help to safeguard your virtual classroom/meeting. Every virtual meeting space should be treated…

Mark Racine
Updated 4 weeks ago by Mark Racine

How to View a Contact’s Call Record in School Messenger

The following instructions will show you how to view a parent/staff contact history to determine if they are receiving messages. Click Reports. In the middle of the page, under the “Individual” colum…

Mark Racine
Updated 1 month ago by Mark Racine

How to Email Students with School Messenger

This article is also available as an interactive tutorial. Click here to view the interactive tutorial or scroll down to view a step-by-step version.. 1 The first step is to open SchoolMessenger and…

Mark Racine
Updated 1 month ago by Mark Racine

How to view contact information by phone or email in School Messenger

8 STEPS 1 The first step is to open SchoolMessenger: and click System 2 Click Contacts 3 Click Search for Person 4 Click Search 5 Type the phone number. 6 Click Search 7 Click the student or staff nu…

Mark Racine
Updated 1 month ago by Mark Racine

How to Send a Text Message in School Messenger

This article is also available as an interactive tutorial. Click here to view the interactive tutorial or scroll down to view a step-by-step version.. 1 Click New Broadcast 2 Enter a subject for your…

Mark Racine
Updated 1 month ago by Mark Racine

Blocking or Unblocking a Phone Number in School Messenger

It is always recommended to remove the number from Aspen so that the number is fully removed from all systems. Click here to view the guide for resolving wrong numbers before following the steps belo…

Mark Racine
Updated 1 month ago by Mark Racine

How to Enable/Modify Absence/Tardy Broadcast in School Messenger

Click Admin Top Tab. Search for School's Name. Click Login as this admin. Click Broadcasts Top Tab. Click Broadcasts Sub Tab. Click Edit. Check boxes for days to run There are other setting that can…

Kevin Arias
Updated 1 month ago by Kevin Arias

How do I get started with School Messenger?

Interested in live training? Click here to sign up for a live webinar training on SchoolMessenger. Mondays @ 9AM - New User Training Tuesdays @ 3PM - New User Training Wednesdays @ 3PM - New User Tra…

Mark Racine
Updated 1 month ago by Mark Racine

How do I get started with Zoom?

Zoom is a collaborative online conferencing tool that allows multiple users to communicate at once in an easily accessible way through video and audio conferencing, text chat, whiteboarding, and scre…

Rhianon Gutierrez
Updated 1 month ago by Rhianon Gutierrez

How to resolve wrong numbers through School Messenger/Aspen

Grab as much information from the caller as possible;. the phone number receiving the calls (required). student name (if known). school name (if known). estimated date/time of the last call. Before h…

Mark Racine
Updated 2 months ago by Mark Racine

How to Send Report Cards or Progress Reports through School Messenger

School Messenger now has a feature where a PDF can be uploaded to broadcast documents to the families of those students via an email and link to the PDF that pertains to them. Boston Public Schools w…

Kevin Arias
Updated 3 months ago by Kevin Arias

How to Live Stream Using Zoom

Before you begin, you will need a (1) Zoom Edu Pro account and (2) YouTube account. Zoom Edu Pro: available for school principals via Clever YouTube account: sign up for free on YouTube using your BP…

Rhianon Gutierrez
Updated 4 months ago by Rhianon Gutierrez

How do I get started with Google Meet?

Google Meet is a collaborative online conferencing tool that allows multiple users to communicate at once in an easily accessible way through video and audio conferencing and text chat, all within Go…

K.C. Kourtz
Updated 6 months ago by K.C. Kourtz

Zoom Instructions for Students

Boston Public Schools provides our teachers with various tools to assist in online learning. Among them is a video conferencing tool called Zoom , which allows our teachers to give instruction and de…

Rhianon Gutierrez
Updated 6 months ago by Rhianon Gutierrez

Access your BPS phone voice message system

Call your number (617-635-XXXX). When you listen to your voice message, dial *. It prompts you to enter your access code: 5XXXX (5 + last 4 digits of your phone). then dial # It will prompt you to en…

Kevin Arias
Updated 7 months ago by Kevin Arias

How to maintain student privacy online

Many of our educators are sharing best practices online, engaging with students and their families, and posting some of the amazing work going on during the Coronavirus closure. We want the entire BP…

Mark Racine
Updated 7 months ago by Mark Racine

Set call forwarding on a BPS Phone

Push the button next to "Forward All". Dial '91' then the ten digit phone number. To End call forwarding, push the button next to 'Forward off'.

Kevin Arias
Updated 7 months ago by Kevin Arias

How to Run a Successful Video Conference

Schedule your meeting in your Google calendar. This way, you can send invites to all attendees and include the Zoom or Google Hangouts information directly from Google calendar. TIPS: When possible,…

K.C. Kourtz
Updated 7 months ago by K.C. Kourtz

How to access the Custodial Asbestos Awareness Training

All custodial staff are required to receive two hours of asbestos awareness training. These hours will be completed online. There are six modules in the online course with presentations and videos. Y…

K.C. Kourtz
Updated 8 months ago by K.C. Kourtz

Tweet Deck Tutorial for Twitter Chats

This article is also available as an interactive tutorial. Click here to view the interactive tutorial or scroll down to view a step-by-step version.. 1 The first step is to open Twitter and click Lo…

Christina Carnes
Updated 9 months ago by Christina Carnes

Creating a Twitter Account

Overview of Twitter Account Creation. This article is also available as an interactive tutorial. Click here to view the interactive tutorial or scroll down to view a step-by-step version.. 1 The firs…

Christina Carnes
Updated 9 months ago by Christina Carnes

How do I send or receive a fax?

Everyone in a school building can send faxes, but only designated staff can see the incoming fax queue. Typically your school principal, secretary, and school nurse have access to the e-Fax system to…

Geraldine Conley
Updated 10 months ago by Geraldine Conley

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