How to use the PingID App with AccessBoston

Sean McMahon Updated by Sean McMahon

Ping ID is an alternative way to use 2-step verification with AccessBoston. The app allows you to swipe to login instead of getting a passcode that needs to be typed into AccessBoston when you're logging in.
  1. To get started, install the PingID application on your mobile device. It is available on either the Apple App Store and the Google Play Store.
  1. Login to the Access Boston Portal at and click on the Manage My Device(s) link at the bottom.
  2. When you click on Manage My Device(s), you will be redirected to the Ping Identity page. It opens as a new tab in your web browser. On this page, click on the Add+ button
  3. To make any changes, you must first prove that it’s really you with a new code, which you'll be asked for when you click on the Continue button.
  4. After you click continue, you will be redirected to a page where you will have to type in a passcode sent to either your email or your phone (via text message). Enter the passcode you have received in the box and click on Sign On.
  5. Next, you will see the QR code you need to scan from your Ping ID app, which is what you installed on your phone in the first step.
  6. In the PingID app, click the Plus button (highlighted below)
  7. Your camera will open and you can focus the camera on the QR code. It will be verified and you will see Access Boston appear in your app. If the camera doesn't work, you can also type in the pairing code which is on the computer screen below the QR code.
  8. You will know it's done when you see ‘City of Boston’ in the ‘My Organizations’ area within your PingID app.
  9. Finally, you want to make PingID your primary authentication choice. This is a pretty simple thing to do. On the Ping ID screen on your computer toggle the button labeled Primary next to SMS or Email to off which will then make the PingID toggle on (turns green). *you might have to provide a code again to make a change just like you did in step 3.

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