District-Issued Staff Cellular Phone Guide

How do I request to activate a new phone for my employee?

Submit a BPS Wireless Phone Request (Form 50). Only a Principal/Department Head (or someone who is authorized & has access to budget/financial systems) can submit a request to activate a new phone (with new phone number). Processing time is approximately 1-2 weeks. The employee will receive an automated email from our Kace system with a link to complete & submit a District-Issued Staff Cellular Phone User Agreement which includes a link to make an appointment to pick up the phone.

What is the monthly plan?

Users have unlimited voice, text, and data which tiers down after 2GB a month of use.

What do I do when an employee leaves?

District-issued staff cellular phones remain the property of Boston Public Schools.

Employees shall return assigned cellular phones and associated accessories upon separation from employment, transfer to a position that no longer requires a district-issued staff cellular phone, or upon request by the Office of Technology.

What if an employee transfers to another school/department?

All wireless phones must remain within the responsibility center originally assigned. For approval to transfer services/phones among responsibility centers, contact Henry Ho at hho@bostonpublicschools.org.

How do I request to reassign a phone?

Submit a BPS Wireless Phone Request (Form 50). An assumption will be made that you physically have a phone in hand that has been properly reset to factory settings. The employee will receive an automated email from our Kace system with a link to complete & submit a District-Issued Staff Cellular Phone User Agreement. Once done, set up the phone using the prompts at start-up.

How do I cancel a phone line?

Submit a BPS Wireless Phone Request (Form 50). Please have the employee properly reset the phone to factory settings before returning both the device and charger to you. Then, return the phone to BPSTechnology administrative offices.

How do I report a phone lost/stolen?

Call the BPSTechnology Service Desk at (617) 635-9200. The phone number will be restricted for 30 days. After 30 days, the line will be automatically cancelled if a replacement phone is not obtained.

What is the eligibility for a replacement phone?

Every user can be given ONE new phone a year IF:

(1) Their current phone cannot be repaired.

(2) They have an older model phone (see phone models).

(3) Their phone was lost or stolen.

If the end-user has already received a new phone for the year, if one is available, we can use a previously used device.

How can I get a replacement phone?

Please call the BPS Service Desk at (617) 635-9200. They will verify your identity, determine your eligibility for a replacement phone, and open a Kace ticket. You will receive an automated email from our Kace system with a link to make an appointment to pick up the phone.

How do I reset a phone to factory settings?

Instructions may vary depending on make, model, and the operating system. A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, contacts, and Visual Voicemail. It does not delete data stored on the SIM card or SD card.

What do I do if a phone is locked or not reset?

Unfortunately, cell phones that are locked cannot be reset centrally. They require the previous user's credentials/passwords in order to be unlocked/reset.

What are some of the different BPS phone models?

Samsung Galaxy A16 (black)

Where can I find additional help?

How did we do?

T-Mobile Project 10Million

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