Parent Passwords: How to Reset your SIS Family Portal Account Password

Rose Gomez Updated by Rose Gomez

Password Recovery Steps:

Please make sure your contact information is up-to-date by contacting your child's school.

  1. Go to sis.mybps.org, under the Family Login section, click Parents under "Help! I Forgot My Password".
  2. You will be redirected to a Follett Aspen screen, click on the " Reset your Password," button.
  3. It will ask to enter Login ID which normally is your email address, then click on "Recover Password,"
  4. A green alert pops up that a link was sent to the email.
  5. The email sent will have a link to click on to "Reset Password."
  6. The link will redirect to create a new password and confirm the password.
  7. Once the password is reset they can log on with their email and new password. Moving forward families should go to sis.mybps.org and log in under the Family Log In section.
    If families are having issues with LogIn ID/Email address please reach out to welcomeservices@bostonpublicschools.org or call the Family Hotline (617) 635-8873.

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Parent Passwords: How to Reset a Parent Portal Account/Password (For School Staff)

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