How Do I Update the Chrome OS Version on a Chromebook?

If your Chromebook can't connect to WiFi or experiences sound/video issues with Zoom or Clever Apps, it's a good idea to update your Chrome browser. Regular updates to your Chrome browser also fix security problems when they are detected, and make your computer safer from malware and viruses. Please follow the instructions below.


1. Turn on the Chromebook and search for WiFi.

  • If ChromeWLAN is not visible, go to Step 2.
  • If ChromeWLAN is visible, go to Step 3.
Note Acer C720, C740, C738 and C771 Chromebooks have expired and will not update. Please recycle these devices, even if they work.

2. To run an update, connect to another network option (like the guest WiFi network called BpsDevices). Please reach out to your school administrator for the password.

3. Log in to the Chromebook.

  • Click the bottom right hand corner of the Chromebook screen where it shows the time, battery life, and WiFi.
  • Click on the gear (Settings).
  • In the window that pops up, go to the bottom left and click 'About ChromeOS' (wait to load).
  • If the Chromebook does not begin to auto update, click 'Check for updates'. You want to update to the latest version of Chrome.
  • After updating, click to Restart the Computer. After restarting, the Chromebook should now connect to ChromeWLAN.

How did we do?

Getting Chromebook IP address and WiFi MAC address

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