Common Chromebook Issues & Fixes

Here are some common Chromebook issues and fixes

White Light
If a Chromebook has a white power light, but has no display on the screen: Press and hold the power button until the blue light turns off.  This will fix the screen or power issue.
Battery/Power
If a Chromebook does not turn on, it’s possible the battery is completely depleted. (1) Leave the Chromebook plugged in for 8-10 hours (or overnight). This will allow the battery to completely charge. Make sure you see the charging light turn on when plugging in the charger. (2) Also make sure you are using the correct charger for your Chromebook--Acer charger for Acer device and HP charger for HP device. Please discontinue use of the Chicony brand chargers (see image below) as they may short-circuit and burn the charging port(s). (3) Check the charger and the charging port for damage. Again, discontinue use of the Chicony brand chargers (see image below). (4) With the Chromebook plugged in, press and hold the Refresh key and tap the Power button. Release the Refresh key when the Chromebook powers on. (5) Reset the Chromebook to Factory Settings (click here for instructions). (6) Run a diagnostic battery check on your Chromebook (click here for instructions). (7) For SY26-27 only, if steps 1-5 do not resolve Battery/Power issues and your diagnostic battery check shows your battery life is poor, see Repair Resources for SY26-27 below to consider replacing the battery.
Headphone jack/audio port broken
If you have a broken headphone tip stuck in the audio port, see Repair Resources for SY26-27 below. Otherwise, consider using bluetooth headphone options.
WIFI
If WIFI is not connecting (1) Complete a factory reset (click here for instructions) and (2) Update the Chrome OS (click here for instructions). If you are able to see the WIFI network list, then you can Connect a Chromebook to Bpstaff/Student. If you do not see the WIFI list, then the Wifi card could be broken. See Repair Resources for SY26-27 below.
Chromebook Display Error
If a Chromebook displays a Chrome OS is missing or damaged message, reset the Chromebook to Factory Settings (click here for instructions).
Liquid Damage

For SY 25-26, HP devices should be sent in for repair before the end of the school year. Otherwise, you can see Repair Resources for SY26-27 below.

Chargers
(1) Chargers cannot be repaired. Schools can purchase additional Acer or HP chargers from the BPS Technology Purchasing Menu under Optional Accessories. (2) Make sure you are using the correct charger for your Chromebook--Acer charger for Acer device and HP charger for HP device. Please discontinue use of the Chicony brand chargers (see image below) as they may short-circuit and burn the charging port(s). For SY25-26, if the charging port on the HP Chromebook is damaged, please create a new incident in TDT-Asset (click here for instructions) before the end of the school year to get the device repaired. For SY26-27, devices will not be repaired.
All Other Non Physical Damage
The majority of Chromebook issues (other than physical damage) can be resolved with a Factory Reset. This includes keyboard issues, slowness, many application issues, mic issues, and sound issues. Please try a Factory Reset before creating a new incident in TDT-Asset.

Repair Resources for SY26-27

See here for Acer C733/C733T and HP 11 G9 EE Chromebook Repair Resources for SY26-27.

Create an Incident in TDT-Asset

How to Factory Reset a BPS Chromebook

Access 4 All Chromebook Repair Process

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Access 4 All Chromebook Repair Process

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