Common Chromebook Issues & Quick Fixes

Solimar Cruzado Updated by Solimar Cruzado

Here are some common Chromebook issues and quick fixes:
White Light
If a Chromebook has a white power light, but has no display on the screen: Press and hold the power button until the blue light turns off.  This will fix the screen or power issue.
Battery/Power
If a Chromebook does not turn on it’s possible the battery is completely depleted. (1) Leave the Chromebook plugged in for 8-10 hours (or overnight). This will allow the battery to completely charge. (2) Check the charger and the charging port for damage. (3) With the Chromebook plugged in, press and hold the Refresh key and tap the Power button. Release the Refresh key when the Chromebook powers on. (4) Reset the Chromebook to Factory Settings (click here for instructions).
Chromebook Display Error
If a Chromebook displays a Chrome OS is missing or damaged, reset the Chromebook to Factory Settings (click here for instructions).
Liquid Damage

In most cases, the device cannot be saved and should just be recycled. If the chromebook is either an Access4All @ Home device or one of the latest HP Access4All Chromebooks, please send it in for repair as liquid damage is covered under the new Accidental Damage Protection (ADP) warranty.

Chargers
Chargers cannot be repaired. School should budget for additional chargers as replacements. However, if the charging port on the Chromebook is damaged, please create a new incident in TDT-Asset (formerly One2One Manager) (click here for instructions).
All Other Non Physical Damage
The majority of Chromebook issues (other than physical damage) can be resolved with a Factory Reset. This includes keyboard issues, slowness, many application issues, mic issues, and sound issues. Please try a Factory Reset before creating a new incident in TDT-Asset (formerly One2One Manager).

Create an Incident in TDT-Asset (formerly One2One Manager)

How to Factory Reset a BPS Chromebook

Access 4 All Chromebook Repair Process

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Access 4 All Chromebook Repair Process

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