Fixing hanging in video chat apps like Zoom and Hangouts

Brett Allard Updated by Brett Allard

If you are experiencing freezing or crashing Hangouts or Zoom, try turning off hardware acceleration.

  1. For Zoom, go to the Zoom app, then click on the Zoom.us menu in the top left of the screen, next to the Apple.
  2. Open Preferences, and select Video. In the bottom right corner of that window, select Advanced
  3. In that window, make sure you uncheck "Enable hardware acceleration"

For hangouts

  1. In Chrome, go into settings after selecting the 3 dots menu at the end of the address bar.
  2. Select "Advanced" and then "System" in the left side tab.
  3. Make sure you deselect "Use hardware acceleration when available"

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