Access 4 All Chromebook Repair Process

Please note: for school year 2024-25, we are only repairing HP Chromebook 11 G9 EE. All other Chromebooks sent in will not be repaired or returned to the school.
1) Troubleshoot First
Please troubleshoot Chromebook to ensure repair is needed. Click here to see “Common Chromebook Issues & Quick Fixes”.
2) Create a New Incident in TDT-Asset
Create a new incident in TDT-Asset (formerly One2One Manager) and provide as much description as possible. Click here to see "Create an Incident in TDT-Asset (formerly One2One Manager)".
3) Assign a Loaner Device
Do not unassign the Chromebook that is being repaired from the student. If needed, assign a temporary loaner device.
4) Label Chromebook with School Name + Incident ID
Please label the Chromebook with the incident number on one label and the school name on another label. The tech will remove the incident number when the device is returned and the school name will still be on the device. Please do not use anything that will damage the device. Painter's tape is a suggestion.
5) Work with your OIIT Technician
Please work with your OIIT Technician to establish a regular Chromebook pick up routine. Technicians will pick up devices and send them out for repair. Devices that can be repaired will be returned to schools. Devices that cannot be repaired will be recycled.
6) Incident Closed by OIIT
OIIT will close all incidents in TDT-Asset (formerly One2One Manager).

How did we do?

Common Chromebook Issues & Quick Fixes

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