Fixing hanging in video chat apps like Zoom and Hangouts

If you are experiencing freezing or crashing Hangouts or Zoom, try turning off hardware acceleration. For Zoom, go to the Zoom app, then click on the menu in the top left of the screen, next…

Brett Allard
Updated 1 year ago by Brett Allard

How to Connect a PC to BpsStaff/Student

In Windows, navigate to Control Panel > Network and Sharing Center. Click Manage Wireless networks. Click Add. Choose Manually create a network profile. On the next page, enter the following: Network…

Andrew Horgan
Updated 2 years ago by Andrew Horgan

How to Install the Tap Card Printers on your Mac

Step 1: Install the printer. Open System Preferences. Click the 'Printers & Scanners' category. Click + to add a printer and choose the IP tab. Enter the following info: Black and White Color Address…

Sean McMahon
Updated 1 month ago by Sean McMahon

How Do I Update The Browser on My Chromebook?

If you experience sound or video issues with Zoom or Clever Apps, it is a good idea to check that your Chrome browser is up to date. Regular updates to your browser also fix security problems when th…

George Yessayan
Updated 11 months ago by George Yessayan

Polycom Studio Camera Setup

Features of the Polycom Studio Camera. Camera has a 120 degree ultra-wide lens . Device is portable and can be set up in more than one location throughout the day. Compatible with Zoom and Google Mee…

Brian Vitarisi
Updated 7 months ago by Brian Vitarisi

Tips for keeping student devices clean

How can we stay healthy when we use electronic devices? With concerns about bacteria on various surfaces, here are some proactive tips to keep our devices and hands clean. Tip 1: Wash/sanitize hands…

Rhianon Gutierrez
Updated 2 years ago by Rhianon Gutierrez

What does it mean when a Chromebook is "end of support"?

Google assigns every Chromebook model an "end of support" date, which is typically 5-7 years after it was manufactured. This date tells you when that Chromebook will stop receiving software updates f…

Sean McMahon
Updated 1 year ago by Sean McMahon

My Mac won't let me install a program.

Sometimes you might receive an error message when trying to open an app that you downloaded from a website that says your Mac will not allow programs from an unidentified developer. To override your…

Mark Racine
Updated 2 years ago by Mark Racine

How to Install a FollowYou Printer on a PC

Step 1: Install the new printers. Click the Start button. A window will open with two icons; right click on the FollowYouBW icon and select “Connect”. A box will popup and install the printer automat…

Mark Racine
Updated 2 years ago by Mark Racine

How to Activate a New iPad

These instructions are for laptops purchased through BPS; this will not work on a personal or donated iPad unless they are added to the BPS management system. At the “ Hello ” screen, press the Home…

Mark Racine
Updated 4 months ago by Mark Racine

BPS Wireless Phones

How do I request to activate a new phone for my employee? Submit a BPS Wireless Phone Request (Form 50). Only a Principal/Department Head (or someone who is authorized & has access to budget/financia…

Solimar Cruzado
Updated 22 hours ago by Solimar Cruzado

Managing Loaner Macs

This document is intended for the management of loaner machines that have gone through enrollment with BPS. Log into the account “loaner” with the password ‘loaner’. Make sure that the computer is co…

Brett Allard
Updated 4 months ago by Brett Allard

How to initiate a request to purchase "non-standard" technology

A contract may be needed in order to purchase the items on your request. Go to the BPS Purchasing Guidelines for more information. Please consider whether you have sufficient resources to support "no…

Solimar Cruzado
Updated 1 year ago by Solimar Cruzado

Staff Passwords: How to sync with your Macbook

This article documents how to keep all your BPS passwords in sync with your Mac laptop password. When your password is reset through Access Boston or the Service Desk, the password will not sync to t…

Brett Allard
Updated 3 days ago by Brett Allard

How to Factory Reset a BPS Chromebook

Hold down two keys: ESC and "Circle Arrow" and at the same time, tap the POWER button:. You will receive one of the following messages depending on the model of your Chromebook:. Hold down CTRL and t…

Kevin Arias
Updated 1 year ago by Kevin Arias

How to Pair the Polycom Studio Remote

Before pairing the remote, check to make sure the remote has working batteries by removing the back cover. Turn the Polycom Studio camera bar upside down. Locate the bluetooth pairing button and pres…

Mark Racine
Updated 1 year ago by Mark Racine

How do I take a screenshot of my Chromebook screen?

While getting support you may be asked to provide a screenshot to help troubleshoot. Follow these steps: View the site you're experiencing difficulty with. Press Ctrl + Show windows. (For non-Chrome…

Judi Vellucci
Updated 11 months ago by Judi Vellucci

Removal of Technology

To remove old or damaged technology, please complete a Technology Removal Request (Form 57). Any requests for less than 30 items may be postponed until an adequate stock is available for pick-up. Ple…

K.C. Kourtz
Updated 1 year ago by K.C. Kourtz

How to remove Malware from your Macbook

Malware can present in a number of ways including pop ups, slowed performance, unknown searches and applications, and a number of other issues. Here are two things you can do to remove Malware from y…

Philip Fryer
Updated 1 year ago by Philip Fryer

How to Connect a Mac to BpsStaff/Student

From the AirPort menu located in the upper-right-hand corner of the desktop, select BpsStaff from the list of networks. (Your wireless must be turned on to completed this step.). Enter your BPS Emplo…

Andrew Horgan
Updated 2 years ago by Andrew Horgan

5 Tips to Improve Macbook Performance

Please click the blue highlighted words for instructions or to read more on a topic. 1. Get to know your Device. Understanding the Terminology of your device will help you navigate quickly to trouble…

Roma Browne
Updated 1 year ago by Roma Browne

How to Install a Printer on a Chromebook

Log in with your BPS email onto a Chromebook. Click the time on the bottom right side of the screen. Click SETTINGS ICON. Scroll down to Printing. Click PRINTERS. Click ADD PRINTER. Click ADD MANUALL…

Mark Racine
Updated 2 years ago by Mark Racine

Getting Chromebook IP address and WiFi MAC address

Click the bottom right corner area (Time, network icon, battery icon, and user picture). Go to network. At the bottom above the battery icon/user picture is an i (information symbol) click it and get…

Kevin Arias
Updated 2 years ago by Kevin Arias

How to back-up your data on a Mac

Back-up Assistance Guidelines. Why do we need to back up? To protect against data loss due to hardware failure, file corruption, and/or accidental deletion, we should back up our data on a regular ba…

Mark Racine
Updated 2 years ago by Mark Racine

How to enable Airtame with MacOSX Catalina

Mac OS Catalina has extra security features that you will need to approve and restart the application before using Airtame. Go to System Preferences and click Security & Privacy:. Check the Airtame b…

Patricia Sarango
Updated 2 years ago by Patricia Sarango

How do I install GarageBand or iMovie?

Apple has changed the way users get apps, so iMovie and Garageband are not pre-installed on your computer. We make these apps available through our Self Service App. Follow the steps below to install…

Patricia Sarango
Updated 2 years ago by Patricia Sarango

Convert a PDF into a Word document

Please note that with more complex PDF's (i.e. those incorporating graphics) may not convert as expected. Right-click the PDF file in question - select "Open With/Choose Another App".. Click the "Mor…

Kevin Arias
Updated 2 months ago by Kevin Arias

Mirrored vs. Extended Display Settings

When connecting your computer (such as L4L MacBook or Chromebook) to a secondary display (such as projector, external monitor, or Airtame monitor), users have the option to use the secondary display…

Haruna Hosokawa
Updated 7 months ago by Haruna Hosokawa

My wireless keeps disconnecting or changing networks!

If your computer keeps disconnecting from the wireless, there's a good chance that your computer is trying to connect to a different wireless network. Sometimes computers will prefer a certain networ…

Andrew Horgan
Updated 2 years ago by Andrew Horgan

How do I configure Chromebooks that I received from Donor's Choose?

This article will assist you with the licensing process through Donor's Choose as well as the setup process once they are delivered to your school.

Sean McMahon
Updated 2 years ago by Sean McMahon

"MacOS Could not be installed on your computer" screen after start up

Occasionally an operating system update can be disrupted during installation resulting in your computer displaying this screen on startup: To bypass this screen you'll need to reset the startup disk.…

Philip Fryer
Updated 1 year ago by Philip Fryer

Connecting a Chromebook or Android to BpsStaff/Student

Make sure that your device's Wifi is turned on. Select the network BpsStaff or BpsStudent. Settings (Your device may not require all of the settings included below): SSID: BpsStaff (or BpsStudent). S…

Sean McMahon
Updated 1 year ago by Sean McMahon