ViewBoard Workflow (Internal)

ktran3@bostonpublicschools.org Updated by ktran3@bostonpublicschools.org

Viewboard Workflow

This purpose of this is to highlight the workflow and process utilized to support ViewBoards in Schools.

Pre-Deployment

Who? Business and Technology Operations (Soli & Henry) 🤝🏽 Service Provider (HiQ)
  1. Collects Information by gathering the following details from the Purchase Order (PO):
    1. Serial Number
    2. Asset Number
    3. Model Number
    4. Location
  2. Record in Database/Sheets:
    1. Enter the collected details into the designated database or tracking sheets.

Initial Deployment

Who? Service Provider (HiQ) 🤝🏽 Business and Technology Operations (Soli & Henry) & Techs
  1. Gather Final Information from HIQ by confirming and recording:
    1. Asset Number
    2. Room Number
  2. Delivery and Installation at the assigned location for initial set up.
  3. Initial Configuration by performing first-time configuration of the ViewBoard.
    1. Getting Online (hardwire if necessary)
    2. Get into ViewBoard Manager
    3. Push "Classroom" Profile (WiFi configuration automatic afterwards)
  4. Verify and Validate Information by double-checking the following details are in the Manager:
    1. 6-digit Asset Tag Number
    2. Serial Number
    3. Model Number
    4. Location

Usage Support

Who/What? Digital Learning & HelpDocs
  1. Digital Coach: Provide ongoing usage support to users.
  2. Training Resources: Offer ViewSonic help articles and video guides on features and functionality.
  3. Workshops: Conduct workshops for end users to familiarize them with the system.

User Support

Who/What? Service Desk & HelpDocs
  1. Troubleshoot and provide assistance with the following:
    1. Verify Viewboard info
    2. Confirm online status
    3. Check firmware version
    4. Initial troubleshooting via Manager (e.g., online updates, re-push profiles, etc.)
  2. Share HelpDocs and paraphrased ViewSonic Knowledge Base articles as a resource.
  3. If the issue cannot be resolved create a KACE ticket for the Tech team.

Technical Support

Who? Technician (Kevin) & Service Desk (Kim)
  1. Verify Viewboard's information by confirming all information is correct.
  2. Re-establish internet connectivity if needed.
    1. Local USB Update via USB if required.
  3. Reconfigure Wi-Fi and "Classroom" profile.
  4. Hardware Issues by diagnosing and addressing any hardware-related issues. Open vendor ticket if necessary.

How did we do?

Contact